Check back in the Fall for more info. on the Podiatric Medical Assistant's Program



This program has been approved for 12.5 CME credits by the Commission on Accreditation of Podiatric Medical Assisting Certification.

Time Lecture Objective
8:00 a.m. – 8:30 a.m.

Welcome and Getting to Know You

Cindy Pezza, PMAC

A brief sharing of the audience, their roles within the practice and how long they have been in the field. Prize for the team member with most experience! You won’t want to be late.

8:30am – 9:15 a.m.

“Hands On” Anatomy of the Foot and Ankle

An educational and interactive presentation providing the podiatric assistant with an in-depth view of the anatomical structure and contents of the foot and ankle as it relates to the conditions that are treated every day in the office. Roll up your pant legs and get ready to learn!
9:15 a.m. – 10:00 a.m.

HIPAA Compliance For the Office Staff

Michael Brody, DPM

HIPAA is more than just the patient data in your computers, it involves protecting patients’ rights to access their information, and your responsibility to make sure the same information is available to the practice when you need it for patient care. You will learn about your responsibilities in implementation of a HIPAA plan in your office.
10:00 a.m. - 10:30 a.m.


10:30 a.m. – 11:30 a.m.

Podiatry Under Attack (Pre and Post Payment Audits, and Avoiding the Negative Consequences of Common Misconceptions)

Mike Demi

Podiatrists are facing increasing challenges each year resulting in pre and post payment audits, reviews, suspensions, revokes. In this presentation we will discuss the details of which services are being audited and why (including proper documentation to support visit level), and the realities of being duped into purchasing equipment and providing services that may be deemed “non-covered. We will also delve into common errors that are causing doctors to unnecessarily pay back insurers, lose their Medicare number for years and unfortunately realize negative consequences
11:30 a.m. – 12:00 p.m.

LCD Changes and the Rules Now in Effect and the Challenges that Can Easily Be Avoided by Attention to Detail and Open Q & A 

Mike Demi

How to interpret and properly document medical necessity according to LCD guidelines
12:00 p.m. - 1:30pm        


1:30pm – 2:15 pm         

Diagnosing Nail, Skin, Bone and Nerve Pathology

Michael Hausler

Upon completion of this session, attendees will better understand the significance of the biopsy procedure as a powerful diagnostic tool.  Pathology services as well as the various biopsy techniques and specimen handling will be reviewed.  Assistants will learn how their role during podiatric exams can help to improve patient outcomes.
2:15 p.m. – 3:00 p.m.

Wound Care Within the Practice Walls: Improving Outcomes Through Increased Patient Compliance

George Borak

You will learn what is needed to dispense advanced wound care products, how to motivate your team to dispense these items and how to select the proper dressings to dispense. Learn the correct coding and documentation for these products and where to get resources and advice on billing and coding.
3:00pm - 3:30pm

Exhibit Hall Break

3:30 p.m. – 4:15 p.m.

Convenience, Cash and Compliance

Hal Ornstein DPM, FASPS, FAPWCA with Cindy Pezza, PMAC

Offering patients all of the products and services recommended in your structured treatment protocols and selecting what will work for you and your patients to improve compliance and outcome.   
4:15 p.m. – 5:00 p.m.

Effective Communication Strategies in Your Practice and in Everyday Life

Hal Ornstein, DPM, FASPS, FAPWCA with Cindy Pezza, PMAC




Effective communication skills are one of the most important tools you can apply, not only in your podiatry practice, but also in your social life, family and so on.  From the dawn of time, human beings have been communicating with one another to verbally portray a message.  Over time, these skills have been researched and refined making our ability today to better communicate with our peers virtually unlimited.  We will discuss effective communication strategies and as importantly, spend some time focusing on our listening skills to support our communication efforts.


8:00 a.m. – 9:00 a.m.

Keeping Doctors Moving and at the Top of Their Game

Cindy Pezza, PMAC

Preparing for the patient day can mean the difference between controlled chaos and mayhem!  Join us as we discuss tips for both front and back office that will allow us to stay a step ahead of our patients, and two ahead of the doctor.
9:00 a.m. – 10:00 a.m.

DME Workshop/ Understanding and Responding to your Ancillary Care Weaknesses

Cindy Pezza, PMAC

See how easily you and your team can increase patient satisfaction, compliance, outcome and practice revenue by offering the services and treatments that so many of your patients need.  

In this interactive workshop we will review dispensing and providing instruction for use and improved patient compliance for the most commonly utilized and dispensed devices in your practice.

10:00 a.m. - 10:30 a.m.


10:30 a.m. – 11:15 a.m.

Cyber Security 101; Protecting Your Computers and Network from Unauthorized Access

Michael Brody, DPM

HIPAA regulations require many steps. Among those steps is that you properly protect the computers that you use to manage patient data. Your IT consultant is an important part of this process and so are you. Learn the steps you need to ensure the security of your workstation and network.

11:15 a.m. – 12:00 p.m.

Surviving an X-Ray Audit and the Requirements You Need to Be Aware Of

Zac Childress

What to do in the event of an x-ray audit, CR and DR technologies and Medicare requirements for 2019 and beyond (preventive and ongoing product maintenance and manuals required to achieve compliance). 
12:00 p.m. – 1:30p.m.  LUNCH  
1:30 p.m. – 2:15 p.m.

Definitive Diagnosis – Appropriate Sampling and Diagnostic Methods

Michael Hausler

This presentation will highlight various dermatological conditions as they may manifest in the skin of the lower extremity.  Upon completion of this session, attendees will better understand the significance of the biopsy procedure as a powerful diagnostic tool.  This session will include an overview of various biopsy techniques, specimen collection and handling.

2:15 p.m. - 3:00 p.m.

Your Role in the Internal and External Marketing of Your Practice

David Bevan

In this presentation, we are going to discuss not only marketing ideas that work, but ideas you can take home with you and put into action immediately for your practice.  We will focus not only on what the marketing ideas are, but also how to implement them into your practice in a streamlined fashion.  If you’re looking to take your practice to the next level through proven marketing ideas and strategies that can efficiently and effectively be implemented in a short period of time, then this is the presentation for you!

3:00 p.m. - 3:30 p.m.


3:30 p.m. - 4:15 p.m.

Triage Techniques that Your Physicians May Not Have Shared

Matthew Kassnove, DPM with Cindy Pezza, PMAC

More than just medical necessity. What your doctors may have been remiss in teaching you about triaging according to urgency of patient care as well as the health of the practice


4:15 p.m. – 5:00 p.m.

Working Efficiently With New and Existing Team Members 

Neal Houslanger, DPM with Cindy Pezza, PMAC

To demonstrate the value of creating a team of exceptional back office team members and doctors that work together to improve patient care (to include real life tips and techniques for improving efficiency, patient flow and creating smooth and successful incorporation of new team members at all levels).